Email support
Write to ekochan@erkomobile.com. We answer in Turkish or English, usually within two business days.
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Help centreSupport
Troubleshooting for the things that actually go wrong, plus a direct line to us when the answer is not here.
Subscriptions & refunds
Both are handled by Apple. Manage them in Settings → Apple ID → Subscriptions, and request refunds at reportaproblem.apple.com.
Privacy questions
Short answer: we hold nothing. The long answer, including GDPR and KVKK rights, is in the Privacy Policy.
Troubleshooting
Common problems
The scanner is not detecting the edges of my page.
Edge detection needs contrast between the paper and the surface underneath. Put white paper on a dark table (or vice versa), avoid casting a shadow with your own hand, and hold the phone parallel to the page rather than at an angle. If it still misses, capture manually and use the Adjust tool to crop the corners yourself.
My scan looks grey or washed out.
That is usually uneven light. Open the document, tap Filter and try Black & White for text-only pages or Contrast Boost for pages with a mix of text and images. Rescanning next to a window, with the light in front of you rather than behind, also makes a large difference.
OCR is returning wrong or missing text.
OCR accuracy depends on resolution and sharpness. Rescan closer so the page fills the frame, hold still until the capture completes, and apply the Black & White filter before running OCR. Handwriting, decorative fonts and very small print are recognised less reliably than printed body text.
My documents are not syncing to my other device.
Check that both devices are signed into the same Apple ID, that iCloud Drive is on in iOS Settings, and that PDF Scanner is enabled in Settings → Apple ID → iCloud → Apps using iCloud. Large libraries can take several minutes on a slow connection; leaving the app open in the foreground while on Wi-Fi speeds this up.
How do I move documents to my computer?
Open the document, tap Export, and choose AirDrop for a Mac, Mail for anything else, or Save to Files to place it in iCloud Drive where it appears in Finder. You can also select multiple documents and export them together.
I deleted a document by mistake. Can I get it back?
If iCloud backup was on and the deletion has not yet synced, the file may still exist on another device — open the app there before it syncs. Otherwise deletion is permanent, which is why we recommend exporting anything critical.
How do I cancel a subscription or request a refund?
Subscriptions are managed by Apple: Settings → Apple ID → Subscriptions on your device. Refunds are also handled entirely by Apple at reportaproblem.apple.com — we have no ability to issue them.
How do I report a bug or request a feature?
Email ekochan@erkomobile.com with your device model, iOS version and a description of what happened. Screenshots or a screen recording make a bug report roughly ten times faster to act on.
Reporting a bug? Include your iPhone model, your iOS version (Settings → General → About), what you tapped, what you expected and what happened instead. Send it to ekochan@erkomobile.com.